Choosing Therapy's new EHR from OnCall Health is live!

Below are answers to frequently asked questions about the new EHR.

Before you dive in, you may want to watch the video tutorial and introduction to OnCall through:

As always, if you have questions that aren't addressed in the FAQ, don't hesitate to contact our team for assistance atplatform.support@choosingtherapy.com

FAQ - The Basics

FAQ - All About Sessions

FAQ - Messages

Choosing Therapy's new EHR from OnCall Health is live!

FAQ - The Basics

How do I log into the EHR?

How do I change my password?

How do I sync my calendar?

Can I add or change my profile photo?

Who do I contact if I need help?

Is there any nifty trick that would make my first sessions on the EHR easier?

How do I turn on notifications?

Is there an app?

FAQ - All About Sessions

How do I start a session?

Do I need to download Zoom?

What do I do if a session is scheduled at a time I am not available?

Is there a preferred internet browser?

How do I take session notes?

How do I add or edit notes after a session?

Can I share my screen during a session?

Can I share documents, images, or files with my client during a session?

Can I adjust the fee for a client during a session?

What do I do if I forgot to Complete a prior appointment?

What are my options when ending a session for a client?

FAQ - Messages

What are "Messages"?

How do I initiate a Message for open, occasional back and forth with my client?

Do you have sample language for the "intro" Message?

How do I schedule and charge for real-time text-based appointments?

FAQ - Billing

How do I charge a client for a session?

How will charges show up on my client's bank or credit card statement?

How do clients update their payment information?

Can I change the fee after I've already started a session?

FAQ - Scheduling, Rescheduling & Canceling Appointments

How do I schedule an appointment for an existing client?

How do I schedule a recurring appointment for an existing client?

How do I schedule an appointment for a new client?

How do I cancel an appointment?

FAQ - Availability

How do I change my availability?

How do I block my availability for a vacation, business trip, or other short-term absence?

FAQ - Client Experience

What's the experience when an existing client logs in for a session?

FAQ - Timezones

What can I do if my client says their appointment is appearing in the wrong timezone?