Last edited 12/22/2023

Charissa Zayas LCSW

She / Her / Hers

VerifiedProfile VideoOffers Online Therapy
Acepting new clientsAccepts Insurance
Headshot of Charissa Zayas Licensed Clinical Social Worker

General Office Hours

In Eastern Time

Mondayfrom 06:00 PM to 08:00 PM
Tuesdayfrom 06:00 PM to 08:00 PM
Wednesdayfrom 06:00 PM to 08:00 PM
Saturdayfrom 09:00 AM to 02:00 PM
Sundayfrom 09:00 AM to 02:00 PM

Learn more about my:

What was your path to becoming a therapist? What inspired you to choose this profession?

I knew that I always liked helping people. The natural people pleaser in me wanted to make everyone smile. I didn't know exactly how I would be able to help people until after I graduated college. I had an interview with Ireland Home Based Services (my first big girl job outside of college that was in my field of study). The person who interviewed me ended up being the director of that region, and she inspired me to become a therapist. I interviewed for a job as a caseworker. My supervisor at the time said "Well are you sure you don't want to be a therapist? You have all of the qualifications." I looked at her and said, "I don't think I am qualified to be a therapist. I don't know a lot about a lot of things. I'm not married and I don't have any kids so I feel like I can't relate to people who have those struggles." She looked at me and said, "You don't have to experience what other people experience in order to help them. I believe you can do it." I did it for the next four years.

What would be important for someone to know about working with you?

In working with me, you will feel heard and validated. We will work on whatever goals you want to accomplish because you are the expert in your life. I am not here to tell you what to do. I am here to work with you and assist you in figuring out what you want and what would be most beneficial for you.

If you could pick one movie or book that influenced your approach to therapy, what would it be and why?

The Gift of Therapy by Irvin D Yalom is hands down the best book I have read about being a therapist and how important the relationship is. Yalom talks about how interventions don't heal people, relationships heal people and it is OK to let the patient matter to you. This book talks about the importance of not being "diagnosis driven" because it can limit the therapist in treatment because instead of treating a person, they could potentially just treat a diagnosis. This book talks about how it is important for therapists themselves to take accountability if they make a mistake. I remember countless times I would apologize for something I have said that might have been perceived in a negative light. One of my previous clients said, "Why are you apologizing to me? Adults don't apologize to kids." That broke my heart. I also love how this book discusses how one modality is not a cure-all for one specific diagnosis. Yalom discusses the importance of pulling from multiple modalities because each person is complex and different.










Other Identities






Abuse/Survivors of abuse

Adolescent mental health

General Expertise

Work Stress

Relationship Issues

Social Anxiety

Anger management


Caregiver stress & support

Child mental health

College & graduate student issues

In-Network Insurance



UnitedHealthCare (UHC)

Cigna EAP



Oscar Health


First Session$125
Individual Therapy$125

Types of Therapy

Individual Therapy


Young Adults (18-24)

Adults (25-65)

Adolescents (13-17)

Treatment Approaches / Modalities

Strength Based Therapy

Culturally Sensitive Therapy

Humanistic Therapy

Trauma-Focused Cognitive Behavior Therapy

Cognitive Behavioral Therapy (CBT)

Motivational Interviewing

Solution-Focused Brief Therapy

Positive Psychology

Training / Certifications

Trauma Focused Cognitive Behavioral Therapy

Certified Case Manager

Telehealth Certification Training for Mental Health Professionals


  • Florida, Licensed Clinical Social Worker, SW18343
  • Indiana, Licensed Clinical Social Worker, 34009161A


Campbellsville University, Master of Social Work, Social Work, 2018

This program assisted me in learning about policies affecting communities. During my internship at Adult Protective Services and the Family Resource Center (FRYSC) at Taylor County Schools, I was made aware of a lot of barriers that families face in regard to accessing resources for their families. At Adult Protective Services I learned to identify the signs of abuse and neglect with the elderly. I studied abroad in Spain and Cuba which allowed me to develop cultural competence and the ability to learn how to speak Spanish.

Indiana University Southeast, Bachelor of Arts, Psychology, 2015

This program assisted me with learning the fundamentals of psychology and why humans behave the way they do. I learned about psychological disorders, attachment in children, and sensation and perception. My minor was in Spanish. This sparked my love for learning Spanish.

Work History

My first job was working at Ireland Home Based Services. I worked with families that have been impacted by the Department of Children's and Services known as CPS. I worked with parents whose children had been taken away from them and assisted them in getting their children back into their care. I assisted children and teenagers in processing trauma from being in foster care, abuse, and neglect. I testified in court for multiple clients whom I saw in therapy. Some of the issues they faced were domestic violence and substance use. The next job I worked at was called Family & Children's Services. It was similar to my first job but the difference was I worked from home via telehealth. I did not do a lot of home visits. My caseload consisted of mostly children and teenagers with behaviors and trauma. I then worked at Transformative Growth Counseling where the majority of my caseload was LGBTQIA+. My next job consisted of working with the elderly in nursing homes and assisted living facilities ranging from TBI's to dementia to Alzheimer's. I now work case manager who specializes in finding out what is covered under people's insurance and providing them with resources. I also assist with scheduling doctor's appointments and assessing needs.

Online Therapy

Frequently Asked Questions About Charissa Zayas, LCSW

It’s not uncommon to have questions before starting therapy. Charissa Zayas, LCSW, has answered a few of the questions they receive most often from new clients.

Is Charissa Zayas accepting new clients?

Yes, Charissa Zayas is accepting new clients for online therapy in Florida and Indiana.

Does Charissa Zayas accept insurance?

Yes, Charissa Zayas accepts insurance, including Aetna, Cigna, Cigna EAP, ComPsych, Optum, Oscar Health and UnitedHealthCare (UHC).

What types of therapy does Charissa Zayas offer?

Charissa Zayas offers therapy for individuals.

Does Charissa Zayas offer in-person appointments?

No, but people in Florida and Indiana can book Charissa Zayas for virtual appointments (teletherapy).

Does Charissa Zayas offer online therapy?

Yes, Charissa Zayas offers online therapy via video sessions to people in Florida and Indiana.

How quickly can I see Charissa Zayas?

Charissa Zayas typically can speak with new clients within 48 hours. You can see their current general office hours and request an appointment on their profile page.

What languages does Charissa Zayas speak?

Charissa Zayas conducts therapy sessions in English and Spanish.

Can I book an appointment with Charissa Zayas online?

Yes, you can easily book an appointment with Charissa Zayas online using Choosing Therapy’s directory.